REFUND POLICY

Policy Purpose & Applicable Scope

This Refund Policy establishes unified, fair and standardized return and refund rules for all household blenders, juicers and kitchen food processors. It protects the legitimate rights and interests of global family customers and standardizes cross-border after-sales processing procedures for electrical appliances.

60-Day Official Return Window

All global orders enjoy a 60-day valid return period starting from the package delivery confirmation date. All return applications must be initiated within this valid timeframe to obtain official inspection and refund qualification.

Qualified Return Product Conditions

Returned kitchen appliances must remain unused, unassembled, intact, with no artificial damage, water soaking or scratch wear. All original packaging, user manuals, charging accessories and supporting parts must be completely retained.

Valid Refund & Return Scenarios

We support full refunds, partial refunds or product replacements for quality-related problems caused by our production and shipment links, including motor failure, functional abnormality, accessory missing, packaging damage and delivery errors.

Evidence Submission Requirements

Customers applying for quality-related returns need to provide clear photos or video evidence to verify product functional abnormalities or appearance damage. Our after-sales team will conduct objective evaluation and provide targeted solutions.

Standard Refund Processing Timeline

After returned appliances arrive at the warehouse and pass official quality inspection, all refund review, verification and fund release procedures will be completed within 5 to 10 business days.

Unified USD Refund Standard

All refund amounts are calculated and settled in US dollars according to the original order payment amount. Refund funds will be returned to the original payment channel, subject to bank and platform processing cycles.

Equal Protection For All Orders

Discounted seasonal appliance sets, limited-edition models and regular-priced kitchen equipment implement identical refund standards. No discriminatory after-sales restrictions will be applied to preferential orders.

Non-Qualifying Return Situations

We do not support unconditional returns caused by personal subjective dislike of styles, improper personal operation, or mismatched usage scenarios without objective product quality defects.

Policy Update & Dispute Basis

We reserve the right to update this Refund Policy in accordance with international e-commerce norms and cross-border consumer protection laws. All after-sales disputes are subject to the latest official version.