CUSTOMER SERVICE POLICY

Policy Scope & Application Rules

This Customer Service Policy standardizes all pre-sales consultation, order processing, logistics arrangement and after-sales support services for kitchen appliances. It applies equally to all global customers to ensure consistent, professional and standardized cross-border service experiences.

Professional Pre-Sales Consulting Support

Our service team provides targeted professional guidance including product function introduction, parameter comparison, scenario matching, operation tutorials and model selection suggestions. We help customers choose the most suitable blenders and juicers for family daily use, travel carrying and summer diet making.

Standard Order Processing Cycle

All successfully paid orders will be systematically reviewed, quality inspected, shockproof and crashproof packaged, and arranged for shipment within 1 to 3 business days. All electric appliances are professionally packaged to avoid collision damage during long-distance international transportation.

Unified Global Delivery Standard

We implement a unified global delivery cycle for all cross-border orders. The estimated delivery time for all regions worldwide is 6 to 12 business days. No expedited shipping service is provided to maintain equal logistics treatment for all users.

Global Free Shipping Benefit Rules

All kitchen appliances enjoy permanent free worldwide shipping with no minimum order threshold. No shipping fees, handling fees or regional additional costs will be generated during checkout. All transactions are uniformly settled in US dollars.

60-Day Universal Return Protection

We provide a 60-day valid return window for all orders, starting from the customer’s package delivery confirmation date. Users can submit return applications for product quality defects, functional failures, shipping errors and other non-human-caused abnormalities.

Fixed Refund Processing Period

After returned appliances are received by our warehouse and pass official quality inspection, all refund review, verification and fund release procedures will be completed within 5 to 10 business days.

Equal & Fair Service Principle

All customer inquiries, order problems, operation consultation and after-sales applications are treated equally regardless of order amount, purchasing region or consumption frequency. No discriminatory service processing will be adopted.

Continuous Service Optimization Mechanism

We continuously optimize service workflows based on global user feedback and international e-commerce standards. We improve consultation accuracy, logistics transparency and after-sales problem-solving efficiency for household appliance products.

Core Service Tenet

We adhere to rigorous, sincere and responsible service attitudes. We take every household appliance purchase seriously, providing reassuring and thoughtful full-cycle service for global family customers.